CEO of cocentrum consulting llc & author of voiceless customer


Dr. Corvera-Stimeling is the author of Voiceless Customer: Why Customers Leave, a book that gives you a look inside service organizations using a customer lens to understand why firms struggle to serve and retain their customers.

She currently resides in Phoenix, AZ with her husband.



Dr. Fabiola Corvera-Stimeling is CEO and Founder of Cocentrum Consulting LLC. She has more than fifteen years of international experience in all aspects of customer retention, customer experience, value co-creation, and service innovation. She has a proven track record helping Fortune 100 companies with customer retention strategies when value creation is challenged by lack of collaboration and internal silo structures.

Dr. Corvera-Stimeling earned her Executive Doctorate in Business from Georgia State University, and her research expertise is in value co-creation, customer experience, and service innovation. She also earned her Masters of Business Administration in Marketing from Illinois Institute of Technology, and her Bachelors of Science in Electronics and Communications Systems from Monterrey Institute of Technology.