Cocentrum specializes in helping companies improve revenue growth by creating memorable and sustainable customer experiences. We focus on uncovering obstacles hampering acompany’s ability to better serve and retain their customers. Our experience is in helping organizations achieve greater consistency throughout their entire service delivery by identifying and removing barriers to deliver exceptional customer experience and providing predictive capabilities to anticipate future customer behavior.
Cocentrum helps customers identify the complexities and challenges of designing, implementing, and managing a customer experience solution to avoid becoming one of the 80% of customer experience implementations that have failed in the last 5 years. Cocentrum has a profound customer experience knowledge within the service industry that allow us to focus on people, processes and platforms.