Cocentrum specializes in helping companies improve revenue growth by creating memorable and sustainable customer experiences. Cocentrum focuses on uncovering obstacles hindering a company’s ability to better serve and retain their customers. Cocentrum has experience helping organizations to achieve greater consistency throughout their entire service delivery by identifying and removing barriers to deliver exceptional customer experience and providing predictive capabilities to anticipate future customer behavior.
Cocentrum brings advanced and rigorous data collection, data analysis, and reporting capabilities required to maintain the integrity of the data. Our organization focuses on quality assurance and control to facilitate personalized, cost-efficient solutions to enable companies to deliver value to their customers. Cocentrum has a firsthand understanding of the complexities and challenges of designing and implementing a customer experience solution to avoid becoming one of the 80% of customer experience implementations that have failed in the last 5 years. Cocentrum has a profound customer experience knowledge within the service industry that allow us to understand how critical is to support this effort with a knowledgeable and dedicated team, a robust platform, and full commitment to our customers’ success.